Guarantees & Changes Policy

Guarantee

For any warranty service in the United States, the customer must send their products by certified mail and insured value to our partner's address in ohio 44139.

Shipping costs will be paid by the customer.

Every jewells are made of 18 karat gold. JC High Jewelry certifies and guarantees the materials composition used.

No repair cost will be charged in case of breakage of chains and bracelets.


No product changes will be made in case of rupture.

Repair cost will not be charged by fallen gemstones.


The custumer must supply the fallen stone for its repair, in case of not having it, the cost of the stone will be generated.

No repair costs will be generated, for maintenance, polishing, shine, rhodium and embellishment in general.

All Warranty and Maintenance services are fully covered by Joyeria Caracas.

Changes & Returns

Changes will be made only 30 days after receiving the product.

The product must not be used or modified and must be in the same condition in which the customer received it.

Shipment

For any warranty service in the United States, the customer must send their products by certified and insured value mail to our partner's address in ohio 44139.


Shipping costs will be borne by the customer.


Shipping costs are not refundable.

Joyeria Caracas is not responsible for the transportation of products under warranty and maintenance.